Complaints

We understand that it can be frustrating to have a complaint about the service you received. To help us address your concerns, we kindly ask that you share your complaint with our Customer Contact Department. You can reach us via email, regular mail, or telephone. Our team will carefully review your complaint and strive to resolve it to your satisfaction.

Upon receiving your complaint, we will send you a confirmation. We aim to respond within 14 days of receipt. If we require additional time to address your concerns, we will notify you accordingly.